I want to share my deepest gratitude and appreciation for your partnership. From the very beginning you proved to be an exceptional company who was well equipped and professional in every regard. I enjoyed working with Jon and appreciated his expertise in guiding me through the “shuttle” process. It was also very nice having several conversations with Susan, which helped to assure me in your business plan and philosophy. I was thrilled to work with the Kushner team on the pre-planning logistics. They were relentless, and paid attention to every single detail and responded quickly and efficiently to all my requests.

When planning a meeting of this size having vendors that I can rely on means more than you know. I’m sure you’re aware that your staff has such an impact on making our meeting a positive experience since many times your staff is the first person our attendees or exhibitors encounter at our meeting so I am grateful for all the hard work your staff puts into our meeting

Thank you so much for putting together the shuttles for [our event] on such short notice. The event went smoothly and the transportation you provided was a big part of the evening’s overall success. Karen and I appreciate your attention to detail and  the professionalism you provided

I cannot thank you enough for all of the things you did, especially the things that were ‘over and above’ what your job calls for. You were pleasant to all of our members and staff and made sure everyone was accounted for and happy. You kept me apprised of everything that went on and you handled all of the ‘special instances’ with such compassion and pride. You truly are the consummate professional and Susan is very lucky to have you on her team.

A little over a week before leaving for this conference, I broke my ankle…Given this, I made the decision to rent a motorized scooter while attending the conference, but I was concerned with how to transport it (and myself) from my hotel to the convention center and the various off-site events during the conference. I contacted the staff at ASAE and…spoke with Ms. Hallberg on the phone prior to arriving in Atlanta and she assured me that everything would be ready. After arriving in Atlanta and registering at the conference, Ms. Hallberg found me in the crowd of nearly 5,000 attendees and introduced me to my shuttle driver and made sure that everything was set for the week. She also provided me with her cell phone number and said that I could call her at any time, if I needed anything.

I can honestly and emphatically say that I was impressed with the level of service, assistance, and respect that was shown to me on this trip. With this being my first experience with a disability, I encountered a number of challenges, but I was able to enjoy every part of the conference and attend all of the sessions without feeling as though I was a burden or that I had to miss anything because of my injury. I greatly appreciate the services provided to me.

I must say how wonderful it has been working with Erika and Leanne this year. They are so on top of things and always so quick to respond and follow up on any e-mails or requests that get sent their way. I’m so impressed with the staff that you have. I can’t tell you what a difference it makes knowing that I can rely on your staff to always make sure that shuttles are running efficiently and for making it a positive experience for our attendees and exhibitors.

This year’s meeting [encountered] Hurricane Sandy that hit the Boston area.  Your strong leadership and calm demeanor was greatly appreciated in this time of crisis.  Your guidance was instrumental in helping us to make the difficult decision of closing our meeting early on Monday due to deteriorating weather conditions.  We appreciated everything that you and your team did to ensure the safe transport of our attendees back to their hotels

We want to personally thank you for all of your efforts and attention to detail to ensure our attendees were transferred to and from the convention center with ease, especially during the day of the Marathon.  We know that had a lot to do with your efforts in the pre-planning and your involvement with our meeting with the city.

As you know, the shuttle service is something that no one talks about unless there are problems.  Well, congratulations on not being talked about…we did not receive any concerns from our attendees and exhibitors regarding the shuttle service!  Things could not have run any smoother thanks to the professionalism and dedication of yourself and your staff.